Shipping policy
Shipping Policy – Pawpix
Welcome to Pawpix, your ultimate destination for pet accessories. We understand how important it is to receive your purchases quickly, and we are committed to providing a reliable and transparent shipping service. Please review our detailed shipping policy below.
1. Shipment Processing Times
1.1 Processing Time
The creation process for our products can take up to 7 business days. During this period, our team ensures the quality of each item, performs careful packaging, and prepares your order for shipment.
1.2 Shipping Time
Shipping time is separate from processing time. Once your order has been processed, it will be dispatched within the next 24 hours (excluding public holidays). You will receive a shipping confirmation email, including a tracking number, as soon as your package leaves our workshop.
2. Shipping Options
At Pawpix, we offer several shipping options to meet your specific needs. During the checkout process, you will have the choice between standard or express services, depending on availability in your region.
3. Shipping Rates
Shipping costs are calculated based on the weight of your order and the destination. You can view the estimated shipping fees in your cart before finalizing your purchase. We also offer special deals and promotions that may include free shipping under certain purchase conditions.
4. Order Tracking
All orders shipped by Pawpix include a tracking number. You can track your package's progress in real-time via the "Track My Order" section on our website. Our customer service team is available to assist you if you encounter any issues or have any questions.
5. Damaged or Lost Items
5.1 Damaged Items
If you receive a damaged product, please contact us within 48 hours of receipt. We will ask you to provide photos of the damaged product and the packaging to resolve the issue quickly.
5.2 Lost Items
In the event of a lost package, please inform us as soon as possible. We will open an investigation with the carrier to locate your parcel. If the package is not found within a reasonable timeframe, we will proceed with a replacement or a full refund, according to your preference.
Thank you for trusting Pawpix for your pet product needs. If you have any additional questions regarding our shipping policy, please do not hesitate to contact us at: contact@pawpix.fr
The Pawpix Team