FAQ:
Our products
How long does it take to make?
Your PawPix items are carefully crafted within 48 hours to a maximum of 7 days. We pay careful attention to each order to ensure optimal quality.
Are PawPix items durable?
- Polypropylene webbing designed to withstand heavy loads and pulls
- Resistant to heat, weather and all the challenges your companions' lives can present, ensuring unmatched reliability.
- Brass buckle, for optimal security during each use.
How to maintain an accessory?
Easy to care for, our products are machine washable. Wash them on a delicate cycle, at a temperature of up to 30°C. Make every moment with your companion a clean and comfortable experience! 🐾
How do I choose the right size for my partner?
On each of our product pages, you will find a size guide to help you choose the perfect size for your four-legged friend!
You can also find our guide on how to take the measurement correctly
The collections
Do the patterns change often?
Our prints vary according to quantity for responsible production. By limiting each collection, we avoid overconsumption and preserve raw materials. Limited editions guarantee the uniqueness of our accessories, reducing our ecological footprint.
Discover our manufacturing processes
Are the accessories suitable for all breeds of dogs and cats?
Our commitment is to include as many pets as possible. As a small business, we are constantly expanding our sizes and products based on demand, adapting our sizes and product selection to satisfy as many pets as possible.
Payment
Is payment security guaranteed?
All our transactions benefit from optimal security thanks to our partners Shopify and Paypal. You can pay via Visa, Paypal, Mastercard, Apple Pay, and Amex, for a safe and convenient payment experience.
Will a confirmation email follow the payment?
You will receive an email confirming your order.
How many days does it take to get a refund?
The product can be returned, intact, within a maximum of 14 days following its date of receipt. For any return request, it is imperative to contact us beforehand at the following address: contact@pawpix.fr .
The Pawpix Commitment🤍
How do donations work at Pawpix?
We are deeply sensitive to animal suffering, a reality that unfortunately increases every year. That's why, at Pawpix, we are committed to donating €1 from each order to an animal protection association.
At the end of your order, you choose the charity to which you would like your donation to be allocated. This allows for targeted and transparent support, in line with your beliefs.
The funds collected are used by the associations to:
💬 Together, with every order, we are contributing to a spirit of solidarity in favor of animal welfare.
How are associations selected?
At the end of each order, you have the option to choose the association to which you would like the donation to be donated, from a rigorous selection of organizations committed to animal protection .
To maximize our impact and support a greater number of causes, this selection changes twice a year . We choose serious, transparent, and active organizations, whether shelters or care centers, to ensure that every euro donated is used in a concrete and effective way.
Our objective: to diversify aid, respond to emergencies and encourage local and national initiatives .
