FAQ
Our products
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How long does it take to make?
Your PawPix items are carefully crafted within 48 hours to a maximum of 7 days. We pay careful attention to each order to ensure optimal quality.
Are PawPix items durable?
- Polypropylene webbing designed to withstand heavy loads and pulls
- Resistant to heat, weather and all the challenges your companions' lives can present, ensuring unmatched reliability.
- Brass buckle, for optimal security during each use.
How to maintain an accessory?
Easy to care for, our products are machine washable. Wash them on a delicate cycle, at a temperature of up to 40°C. Make every moment with your companion a clean and comfortable experience! 🐾
How do I choose the right size for my partner?
On each of our product pages, you will find a size guide to help you choose the perfect size for your four-legged friend!
The collections
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Do the patterns change often?
Our prints vary according to quantity for responsible production. By limiting each collection, we avoid overconsumption and preserve raw materials. Limited editions guarantee the uniqueness of our accessories, reducing our ecological footprint.
Are the accessories suitable for all breeds of dogs and cats?
Our commitment is to include as many pets as possible. As a small business, we are constantly expanding our sizes and products based on demand, adapting our sizes and product selection to satisfy as many pets as possible.
Payment
Is payment security guaranteed?
All our transactions benefit from optimal security thanks to our partners Shopify and Paypal. You can pay via Visa, Paypal, Mastercard, Apple Pay, and Amex, for a safe and convenient payment experience.
Will a confirmation email follow the payment?
You will receive an email confirming your order.